Get in Touch
Questions about your account, onboarding, or how Ratel-trade works? Reach out and we'll get back to you.
Contact Form
Send Us a Message
Fill in the form below and a member of our team will respond as soon as possible.
Contact Details
- Address 1 Portland Terrace, Southampton SO14 7SH, United Kingdom
- Phone +44 23 8000 0000
- Email hello@Ratel-trade.com
- Support Hours Monday – Friday, 09:00–18:00 GMT
Before You Reach Out
Common Questions
How quickly will I get a response?
Our team typically responds within one to two business days. For urgent account matters, please include "Urgent" in your subject line.
Can I request a call instead of email?
Yes — mention your preference and a good time to reach you in the message field, and we'll arrange a call where possible.
Where can I find account-specific support?
For questions tied to an existing account, please use the email address associated with your registration so we can locate your details faster.